Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website globalqms.in (the "Website") and the services provided by GlobalQMS.in ("we", "us", "our"). By accessing the Website, submitting an enquiry, or engaging our services, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use the Website or engage our services. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you personally and that organization.

2. Our Services

GlobalQMS.in provides professional consultancy and support services relating to ISO management system standards. Our services may include, but are not limited to:

• ISO Consultation — gap analysis, implementation planning, training, internal audit support and management review guidance.
• Documentation Support — documentation review, policy and procedure development, record and form templates and document control guidance.
• Certification Assistance — pre-audit readiness reviews, mock audits, certification body coordination, Stage 1 and Stage 2 audit support and corrective action support.
• Management System Guidance — system design, process approach, risk-based thinking, multi-standard integration and continual improvement support.

The specific scope, deliverables and timelines of any engagement will be set out in a separate written proposal, quotation or services agreement. In the event of a conflict between these Terms and a signed services agreement, the services agreement prevails for that engagement.

3. No Certification Guarantee

GlobalQMS.in provides consultancy and support services only. We are not a certification body and we do not issue, grant, approve or deny ISO certification. Certification decisions are made exclusively by accredited certification bodies according to their own procedures and criteria.

While we work diligently to help you prepare, we cannot and do not guarantee:

• That you will pass any certification or surveillance audit.
• That a certification body will accept your application or recommend certification.
• Any specific outcome, timeline or result of a certification process.

Any statements or representations on our Website or in our communications that refer to "certification", "audit readiness" or similar terms are for descriptive purposes only and do not constitute a guarantee of outcome.

4. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by any third party. Prohibited behaviour includes, but is not limited to:

• Attempting to gain unauthorised access to the Website, its servers or any connected systems.
• Introducing viruses, malware or any other harmful material.
• Scraping, copying or reproducing substantial portions of the Website without our written permission.
• Using the Website in any way that is fraudulent, misleading or harmful.
• Interfering with the proper operation of the Website or the infrastructure that supports it.

We reserve the right to restrict or terminate access to the Website for any user who breaches these Terms, without notice.

5. Client Obligations

Our services depend on your active participation and cooperation. Where you engage our services, you agree to:

• Provide accurate, complete and timely information relevant to your engagement.
• Make available the personnel, documents and access reasonably required for us to deliver the services.
• Ensure that the individuals you nominate to work with us have the authority to make decisions and provide information.
• Review and approve deliverables within agreed timeframes.
• Comply with all applicable laws and regulations relating to your organization and the standard you are pursuing.
• Ensure that any documentation, procedures or systems we help you develop are appropriate for your operations and are properly implemented.

We are not responsible for delays or failures caused by information, decisions or resources that are not provided to us in a timely manner.

6. Fees & Payment

Fees for our services will be set out in a written proposal, quotation or services agreement. Unless otherwise agreed in writing:

• Fees are exclusive of applicable taxes, which will be added where required by law.
• Invoices are payable within the period stated on the invoice.
• Where a deposit or advance payment is required, work will commence upon receipt of the deposit.
• Any third-party costs (such as travel, accommodation or certification body fees) are payable by you unless expressly included in our fee.

We reserve the right to suspend or pause work where invoices remain unpaid beyond their due date, and to charge reasonable interest or administrative fees on overdue amounts where permitted by law.

7. Intellectual Property

All content on the Website — including text, design, logos, graphics, images and code — is the property of GlobalQMS.in or its licensors and is protected by intellectual property laws. You may view and print pages from the Website for your own internal, non-commercial use, provided you do not remove or alter any copyright or proprietary notices.

In relation to deliverables we prepare for you as part of an engagement:

• Documents, procedures and templates we develop specifically for your organization are licensed to you for internal use upon payment of the relevant fees, unless otherwise agreed in writing.
• Our underlying methodologies, templates, know-how and general consultancy materials remain our intellectual property and may be reused by us in other engagements, provided we do not disclose your confidential information.
• You may not resell, sublicense or distribute our templates or deliverables to third parties without our written consent.

8. Confidentiality

We recognise that our engagements often involve access to sensitive business information. We will treat any confidential information you share with us as confidential and will use it only for the purpose of delivering the services you have engaged us for.

We will not disclose your confidential information to third parties except:

• With your prior written consent.
• To our team members and trusted subcontractors who need it to deliver the services, bound by confidentiality obligations.
• Where required by law, court order or a regulatory authority.

These confidentiality obligations continue after the end of our engagement. Information that is publicly available, independently developed, or lawfully received from a third party without restriction is not treated as confidential.

9. Third-Party Content & Links

The Website may contain links to third-party websites, resources or services, and may reference third-party standards, tools or templates. Such links and references are provided for convenience and information only.

We do not control, endorse or take responsibility for the content, accuracy, privacy practices or availability of any third-party website or resource. Any reliance you place on third-party content is at your own risk.

10. Disclaimer

The information on our Website is provided on an "as is" and "as available" basis. While we make reasonable efforts to keep content accurate and current, we make no warranties or representations of any kind, express or implied, regarding:

• The accuracy, completeness or reliability of any content on the Website.
• That the Website will be uninterrupted, secure or free from errors or viruses.
• That any information on the Website constitutes legal, regulatory or professional advice for your specific circumstances.

Content on the Website is general in nature and does not replace the need for specific professional advice. Before making decisions based on our content, you should obtain advice tailored to your situation.

11. Limitation of Liability

To the maximum extent permitted by applicable law, GlobalQMS.in shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, business opportunity or goodwill, arising out of or in connection with:

• Your use of, or inability to use, the Website.
• Any reliance placed on content available on the Website.
• Any services provided under an engagement, except as expressly set out in the applicable services agreement.

To the extent that liability cannot be excluded, our total aggregate liability in connection with any engagement shall not exceed the fees actually paid by you to us for the services giving rise to the claim, unless otherwise agreed in a signed services agreement.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

12. Indemnity

You agree to indemnify, defend and hold harmless GlobalQMS.in, its team members and subcontractors from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms or any applicable law.
• Your use of the Website in a manner not authorised by these Terms.
• Any claim that information, documents or materials you provided to us infringe the rights of a third party.
• Any decision you make or action you take based on information available on the Website.

13. Termination

We may suspend or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms.

Where you have engaged our services, either party may terminate the engagement in accordance with the terms set out in the applicable services agreement. Termination does not affect:

• Any rights or obligations that arose before termination.
• Any provisions of these Terms that by their nature should survive termination, including confidentiality, intellectual property, liability and governing law.
• Your obligation to pay for services already provided up to the date of termination.

14. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.

Subject to any applicable mandatory provisions of law, you and we agree to submit to the exclusive jurisdiction of the courts located in Assam, India, for the resolution of any dispute arising out of or in connection with these Terms or the services.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements or operational practices. When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of the Website or our services after any changes to these Terms constitutes acceptance of the updated Terms. We encourage you to review this page periodically to stay informed.

16. Contact Us

If you have any questions, concerns or requests regarding these Terms of Service, please contact us: